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3.5532
Anonymous3511
Verified Purchaser
true
  • Thank you for taking the time to rate your PowerXL product. We appreciate your feedback and value you as a customer.

    power-xl

False advertising

I would give the product itself a 5 star, but the false advertising about the free griddle is very upsetting, and the bad customer service when I called. If you don't offer this anymore then take that language off of Amazon, and do not include a brochure in the box offering this promotion. We could have bought this product cheaper from a different site, but because of the promotion we bought this one. Very poor to not honor what your package and company advertise!!!!!

Skeet1511
Quality of Product
1
Value of Product
1
Length of ownership
1 week
  • Thank you for taking the time to share your experience and for choosing PowerXL! We apologize for the inconvenience and entirely understand your frustration. It is incredibly disappointing to purchase a unit and miss out on a promoted accessory. We want to make sure you’re supported and have the most accurate information for your unit. To do that, we’d like to connect with you directly so our customer care team can review this with you and help with the next steps. Please reach out to us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our team will be glad to assist. Thank you again for your feedback—we value the opportunity to support you.

    power-xl

Deceptive

Horrible company. Decent grill. As many others have stated, the griddle plate is not included anymore because the “promotion expired” and they cannot honor it because they don’t process orders over the phone. No fine print or anything anywhere stating it is a “limited time offer” or “until supplies last”. They said it’s something they’re working on fixing, but obviously based on the reviews, they still have this product in rotation (we just purchased it this week) and have not done anything about it. I’ve emailed and reached out via phone, but the final answer is nothing can be done despite it being deceptive to consumers. I will be reporting to the FTC and BBB. This is such a small issue, but companies that deceive people like this are horrible. I don’t recommend this company to anyone.

Bcah1511
Quality of Product
1
Value of Product
1
Length of ownership
1 week
  • Hello Bcah, Thank you for taking the time to share your experience and for choosing Power-xl. We apologize for the frustration caused by this expired promotion. Your experience highlights an area where we need to improve our communication, and we are actively updating our listings to prevent this from happening again. We take consumer trust seriously and appreciate you bringing this to our attention. If you’d like additional support or have follow-up questions, we’d like to connect with you directly. Please contact us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team will be happy to assist.

    power-xl
Anonymous551
Verified Purchaser
true

Scam

where is my free griddle plate? Say on package included, now you what me to pay amazon 30.00 more. What rip off. I will be returning this scam.

mike mayyou1511
Quality of Product
5
Value of Product
1
Length of ownership
1 week
  • Hello Customer, Thank you for taking the time to share your experience and for choosing Powerxl. We apologize for the confusion. This promotion has expired and is no longer available. If you’d like additional support or have follow-up questions, we’d like to connect with you directly. Please contact us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team will be happy to assist.

    power-xl

Worked great for breakfast and dinner

Perfect for pancakes for breakfast and smash burgers for dinner. Worked perfectly!

Anonymous551
Verified Purchaser
true

No free Griddle Plate

Like others, I got the grill and it says i have to order the free griddle plate separately, but i guess the free plate is no longer available. What is even worse, i live in Canada and they don't deliver to me so i can't even order one for purchase. What a disappointment. They should give it in the box if it is advertised on the packaging.

ChopperTO1511
Quality of Product
4
Value of Product
2
Length of ownership
1 month
  • Hello Customer, Thank you for taking the time to share your experience and for choosing Black and Decker. We apologize, but that promotion is no longer active. We recommend checking Amazon, as they are authorized retail dealers who carry our products and accessories. Please reach out to us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our team will be glad to assist.

    power-xl

i LOVE MY GRILL PLATE

I am having so much fun changing between the Grill and then switching over to the Grill plate. I made breaded chicken breast and instead of grilling I used the grill plate and it is awesome!!

Cynthia Daly551
Verified Purchaser
true
Anonymous551
Verified Purchaser
true

Cook

Completed the grill. Got at an auction thought it was complete will just the grill. I bought a px cookbook and found I didn't nave the grittle.

Anna11551
Verified Purchaser
true
Quality of Product
5
Value of Product
5
Length of ownership
1 year or longer

We are trying to redeem our Bonus Griddle Plate that goes with our Power XL smokeless Grill Elite.

Bridgette1

Does this griddle plate fit the Power XL PG1500fdr model?

Meemaw1

What are the measurements on this elite griddle plate? I have the Power Smokeless Grill and this didn’t come with it.

Griddle plate1

How to get bonus griddle plate

Matt2

Will this plate fit the model PG-1500 power smokeless grill? Also I need to lid for the grill also. What's the code to get the lid also?

Chuck1

It cIearly states when you purchase the grill you will get a FREE griddle plate. If this was a limited promotion why does it clearly state this on the box. You need to stand by this because you are using deceptive practices. There is no expiration stated.

Terry221

How can I redeem the bonus griddle plate that was in my new Elite Smokeless grill?

Lindi1

I have a coupon to Redeem your BONUS GRIDDLE PLATE. that says I only have to pay shipping and handling cost.

Karen442

What are the dimensions of the SMOKELESS GRILL ELITE GRIDDLE PLATE?

Charby1

When will the bonus griddle plate be back in stock? Why are there no responses to this question?

Pam541