PowerXL is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Empower Brands, LLC reserves the right to replace the appliance with one of equal or greater value.
Return Policy Updated July 2023:
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5106 or email empowercustomerservice@spectrumbrands.com for any additional questions. Pack the product carefully and include in the package a note with:
1. Your name
2. Mailing address
3. Phone number
4. Email address
5. Reason for the return
6. Proof of purchase or order number
7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package
Send the product to the following return address:
PowerXL
Vivitech Solutions, Inc.
15392 Colbalt St.
Sylmar, CA 91342
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5106. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase. Processing and handling fees are non-refundable.
90-Day Money-Back Guarantee